Help centre

1. In your site's dashboard, go to Settings.
2. Under Development & integrations, click Custom Code.
3. Click + Add Custom Code and paste in your installation code.
4. Name it (for example "MyWidgetBox"), choose All pages, and under Place Code in choose Body – end.
5. Click Apply, then publish your site.

Wix needs your site to be published with a connected domain for custom code to work.

1. Open Settings, then Advanced, then Code Injection.
2. Paste your installation code into the Footer box.
3. Click Save.

Code Injection is usually only available on Business plans and higher, so check your Squarespace plan if you can't find it.

1. Install a free "header and footer scripts" plugin, such as WPCode, from Plugins → Add New.
2. Open the plugin, add a new snippet, and paste in your installation code.
3. Set it to load in the site-wide footer, switch it on, and save.

If your theme has its own "footer scripts" setting, you can paste the code there instead.

1. Go to Online Store → Themes.
2. Next to your live theme, click … → Edit code.
3. Open theme.liquid and paste your installation code just above the closing </body> tag.
4. Click Save.

1. Open Site settings → Custom code.
2. Paste your installation code into Footer code.
3. Save, then publish your site.

Custom code needs a paid Webflow site plan.

Open your page's HTML and paste your installation code just above the closing </body> tag. Upload the page and refresh it in your browser.

Send your installation code to whoever manages your website and ask them to add it to every page, just before the closing </body> tag. It takes them a minute.

Yes. Edit and save it in MyWidgetBox. Your website picks up the change without needing new code.

On your dashboard, click Installation code on the widget, or open the widget in the editor and go to the Installation tab.

The same installation code works on every page of your website. Each widget you create counts towards the widget allowance on your plan.

On your dashboard, open the … menu on the widget and choose delete. Remember to remove its code from your website too.

Every plan starts with a 7-day free trial. We ask for a card to start it, but you aren't charged until the trial ends. Cancel before then and you won't pay anything.

On your dashboard, click Change plan on the Current plan card, pick a plan and confirm. If you're still on your free trial, the trial carries on and nothing is charged until it ends. If you're already paying, the change is prorated, so you only pay for the time you use.

You can only move to a plan that has room for the widgets you already have. If you have more, delete some first.

Yearly plans cost ten months for twelve. You can switch between them from Change plan. If you're already paying, switching starts a new billing period.

Yes. Business includes 10 widgets, and you can add more for £1.29 per extra widget per month (£12.90 a year). On your dashboard, click Add extra widgets. To change plan while you have extras, set extras to 0 first.

On your dashboard, click Manage billing. It opens our payment provider's secure page where you can update your card, see your invoices and cancel.

Click Manage billing on your dashboard and choose Cancel subscription. Your plan stays active until the end of the period you've paid for. Cancelling stops future charges only.

We'll try the payment again a few times. If it still can't be taken, your subscription ends and your widgets stop showing on your website. They are not deleted: they stay saved in your account, and they come back when you start a plan again. Update your card under Manage billing as soon as you see a payment problem to avoid any interruption.

A paused widget isn't showing on your website, but it's still saved. It happens when you have more widgets than your plan includes, or when your plan isn't active. Choose a bigger plan, delete a widget you don't need, or restart your plan, and your widgets switch back on.

1. Check the code was pasted into your website's custom code area, on the page you're looking at.
2. Publish your site again if your website builder asks you to.
3. Hard-refresh the page (Ctrl+Shift+R, or Cmd+Shift+R on a Mac), or try a private window.
4. Check your dashboard: if the widget shows Paused, see the billing answers above.
5. Check the widget is switched on for the device you're using. The editor lets you show it on desktop, mobile, or both.

Still stuck? Email us the web address of your page and we'll take a look.

Make sure you saved the widget in the editor, then hard-refresh your website. Changes can take a moment to appear.

The installation code has probably been added twice, for example in both the header and the footer. Keep one copy.

Go to the login page and choose "Forgot password".

Cancel your plan under Manage billing, then email us from the address you signed up with and we'll take care of it.